Plan, Implement and Maintain ServiceNow IT Service Management (ITSM) and Customer Service Management (CSM) (Tender Ref: SMU/OT/IITS/002/2026) Singapore Management University (“SMU”) invites your quotation/tender for the Goods and/or Services as described in the Sourcing Event Details in accordance with all the terms and conditions stated in this Invitation to Quote/Invitation to Tender. For suppliers with interest to participate, please click “Respond” after the event is opened and submit proposal before the response deadline as indicated above. Clarifications: Suppliers are to send all clarifications via Event Messages. Please do not post your clarifications through other channels, such as Ariba Discovery Q&A. Submission Requirement: All proposals must be submitted through the Sourcing Event by clicking “Submit Entire Response”. Proposals submitted via other channels, such as Ariba Discovery Q&A, event messages, or email, will be disqualified. Proposals submitted after the response deadline will be rejected. Important Notes: You cannot change the currency once you have submitted your bid. Kindly ignore the opportunity amount as shown above which has been defaulted to USD 500. Please access the system and submit your bid as early as possible, especially if you are unfamiliar with the system or may encounter technical difficulties requiring assistance. This posting provides a high‑level overview only. Please click “Respond” and refer to the sourcing event for detailed requirements and attachments.
